Software product companies need to balance between product development and sustenance. As products evolve and mature, the balance shifts towards sustenance. To remain competitive, software product companies need to add more products to their portfolio, get these products to interoperate and provide a complete solution to the customer.

This service is best suited for IT software products that fit the following criteria:

• Products that are in the decline stage of their life cycle, where the majority of the product revenues are from maintenance and very little or almost negligible revenues from licensing, or it could be a product for which end-of-life is declared
• Product has a large installed base that needs to be supported
• Product has multi-year maintenance and support contracts for the installed base, that requires a sustenance engineering team

Product has a large amount of software code that needs to be maintained during the remaining support period.